Dear Customers

Coronavirus - Information for Customers

We are working hard to keep people moving during the Coronavirus pandemic whilst following the Government advice and keeping our staff and customers as safe as possible. To allow us to start to provide our services once again we are asking all clients to adhere to the following advice so that we can complete your removal without putting anyone at unnecessary risk.

1. All surveys will be carried out virtually wherever possible. If this cannot happen then one person will visit your home. Please read the below information as it will apply to both surveys and removals/deliveries.

2. The following people must not be present on the day(s) of the survey/removal and must request someone else to be there on their behalf. If this is not possible please contact us to discuss other arrangements as soon as you can:

• Anyone who is unwell and has symptoms of Coronavirus or is self isolating due to having symptoms. • Anyone who is “shielding” due to being extremely vulnerable on medical grounds. • We would also advise that anyone who is “self isolating” e.g. due to being over 70 years of age should not be present, but if this is not possible they could stay in another room to staff.

1. Before the crew arrive clean hard and frequently touched surfaces such as worktops, door handles, handrails, wood/metal/plastic furniture with an antibacterial detergent. This applies to both the property you are moving out of and into. (Ensure that the household has been cleaned according to the GOV guidelines if someone in the household has had Coronavirus).

2. Prior to the crew arriving open windows to allow ventilation and open internal doors to minimise staff having to touch door handles.

3. Make a hand washing area available for staff. If possible, this should be a separate area to the one you are using e.g. you use bathroom sink, staff use kitchen sink.

4. Pets must not be present at the address. If it not possible to move them elsewhere then they must not be free roaming and should not be in the same room as where staff are working.

5. Label your goods as clearly as possible so that staff can deliver it into the right rooms at your new address with minimal contact with yourself.

6. To support “social distancing” we ask you to keep 2 metres away from our crew and where possible be in a different room to where the crew are working.

7. Staff will bring their own food and drink, please don’t be offended if they can’t accept a cup of tea from you but they would be grateful if you can accommodate them if they need to plug in a kettle, for example.

8. Put used personal waste such as used tissues into a tied up rubbish bag. Staff will put their used waste in a bin bag of their own and will dispose of this at our depot.

9. Wherever possible we will schedule the same staff and vehicles to attend your household for the duration of the work carried out. Staff will wear clean uniform every day.

10. We aim to exchange all paperwork electronically where possible. If this is a problem, let us know and we will work around it.

11. Staff will be following the two metre rule wherever possible and have risk assessments in place which have been informed by government guidance. Please do not be alarmed at the absence of PPE, however you may see face coverings being used when crews have to inevitably break the 2 metre rule. The new guidance states: “When managing the risk of COVID-19, additional PPE beyond what you usually wear is not beneficial. This is because COVID-19 is a different type of risk to the risks you normally face in a workplace, and needs to be managed through social distancing, hygiene and fixed teams or partnering, not through the use of PPE.” The crew have been instructed to contact the management immediately if anyone becomes unwell during the removal or with any concerns regarding the above advice. We are doing everything we can to continue to provide the high level of service we pride ourselves on whilst working within the new guidance however these are changing on a daily basis so please understand that if the national risk level changes, we may have to adapt to any new guidance. We understand that this is a worrying time so if you have any questions please do not hesitate to contact me.

Good Morning. I just wanted to give everyone a bit of an update. We are in the process of returning to work on Tuesday 14th July 2020, so please bear with us.

Due to the ongoing situation, our phone lines will be manned during 9am-3pm Monday to Friday, you can a leave a message outside of these hours and I will get back to you as soon as possible. Emails will also be monitored.

We still ask that customers do not just arrive at our depot/office and if a visit is needed, please ring to prebook an appointment date and time. You will be asked to sign in and leave your details.

Our removal crews are out running on a day to day basis and we are still working within the guidelines set out by the government.

Hope this helps and if you have any questions please feel free to contact us.

Happy Christmas to all of our customers past and present

Britannia Movers International have been busy creating a new online advert. Please like and share on your Facebook and Twitter accounts Bare Necessities

‘Gold’ In The Family

A month ago, our family had a phone call from my nephew saying “Philip is racing in the Olympics.” Philip Hindes was chosen to ride with Sir Chris Hoy and Jason Kenny in the track cycling team sprint as man one.

Come the day, we were in Hyde Park’s Team GB VIP area, cheering him home in gold position. The following day, we were invited into the Team GB VIP area at the Olympic park, to see Philip and have a photo session. We were then gate crashed by a certain David Cameron, who came to offer Philip his congratulations, and also to see Philip sign the GB gold signature board. It just strikes you that these events can be close to home. My memory of holding the medal is something that will stay with me forever.

J Panton Britannia Smeeton Panton

When Britannia Smeeton Panton were asked to quote for a removal from Horncastle to Scotland, they were not aware as to the extra planning that would be needed. After the estimator had been around the house, he was then directed to the rear of the property, where sitting snugly in the corner, was this very large hot tub. Then came the dreaded instruction’s, ‘oh yes the tub goes’. After lots of head scratching it was agreed that the only way out was to crane it over the house. Come the day of the removal, with it being the centre of attention, it was a huge relief to see it safely tucked inside our vehicle. One picture shows our 2 members of staff waiting in the hot tub, either for the hot water, or more than likely the ‘bottles of wine’.

J Panton Britannia Smeeton Panton

New website from http://indicoll.co.uk is now live, we hope you like what we have done and look forward to hearing from you soon. You can follow us on twitter, for all the latest news. We will bring you all the latest information about removals in Lincolnshire.